To make the most of your ultimate indulgent experience, and to ensure that we are able to provide you with the best in hairstyling services, we respectfully ask that you allow appropriate time for your appointments. In fairness to all clients, our policy is to reschedule clients who are more than fifteen minutes late.
All appointments are confirmed by way of a text, email or phone call two days before your appointment. With our text and email message service, we do require a reply to confirm your appointment. Please advise us which is your preferred way of contact. We request that if you change your contact details you update these with us at your soonest convenience.
Cancellation policy – We kindly ask for 12 hours notice of cancellations. We do have a cancellation policy where a charge may apply.
Payment – We accept most major credit cards, as well as EFTPOS transactions.
Pre-Quotes and Style Consultations – We encourage you to use these complimentary services. We want to get it 100% right and this helps us to do so. Our promise to you is that we will give you what’s best for you and work within your budget.
Client Loyalty – We value you as a client. To show you this we will reward you on a regular basis with free gifts and rituals. We think of you as a raving fan and our best form of advertising. We invite you to introduce your friends and family and again we’ll reward you!
Gift vouchers – What a better way to treat your family or friends than with the gift of hair styling!! We happily customise these to individual needs.
How can I get the hair style you gave me at home?
Our appointment is also an education – so please feel free to ask us about technique, products and your cut. We’re happy to answer any questions so that you can keep up your appearance from home! Speak to your stylist as we are more than happy to give you a styling lesson!
Beverage menu – Come in and relax. We offer a vast selection of herbal teas. We are also trained in making great coffee! Enjoy a long black or flat white or somewhere in between! If a fruity sparkling water is what you’re after, it’s all available at no charge.